5 Easy Steps to Enhancing Your Security Guard Service
When property managers hire security guard companies they have an image in mind of exactly what their contract security force will look like, but also often what they get isn’t what they envisioned. What we have discovered is that almost all security guard companies are capable of supplying the support that property managers want, but also often do not due to a lack of continuing quality control procedures.
Security guard companies are unlike any vendor that a property manager usually hires. If you hire a painter, you can see whether they are doing their jobs by looking at the walls. But when you hire a security guard company, how often can you determine if the guard organization is performing their job including running background checks and drug screenings, providing good training to your own guards, and effectively monitoring and supervising your guards. In most instances they likely are, but it’s important to employ a method of verification and quality control to make sure that issues connected with the deficiency of performing these jobs don’t begin to happen.
In this guide we’ll discuss five (5) simple steps to enhancing your security guard service and attaining what you picture as your ideal key holding london.
Display Your Guards Qualifications
In most nations, guards have been mandated to have a predetermined amount of training before they could begin working as security guards. If your condition is one of these states, make sure that your security guard organization is compliant.
If you are in a state where there are no state requirements for shield certificate, then inquire into the sort of training that’s being supplied by your security company and ask yourself does it look adequate.
It is also your security guard firm performing history and drug screenings on all your guards BEFORE they send them to your own property? If they’re, they ought to be supplying you with verifications. Otherwise, why?
Another excellent method to screen if the guard is a fantastic match for your house is to conduct a brief”interview” to get a sense of the guard and also to explain your expectations. This initial conversation can tell you a good deal about what to expect from this shield and it gives you a chance to request another shield if you think that it is essential.
Evaluate Guard Training
Although most security guard companies have a very comprehensive orientation that introduces every shield to the company itself, in many cases the guard’s orientation to his delegated property isn’t as complete. We call the orientation to the delegated property”Site Specific Training”. Learn What your site specific training resembles:
• Can it happen at your property?
• Who does the training?
• How long is each officer educated?
• How long does the security firm double bank?
• How thoroughly are your post orders explained?
Determine the response to each of these questions and make certain that they match what you feel is sufficient. You should even consider sitting in on your security guard company’s orientation and your site specific training to get an understanding of what goes into preparing a shield to work in your property.
Protect supervision is one of the main factors of good security guard support. When security companies deliver poor oversight, there isn’t enough emphasis put on preventing errors, problems, and complaints. Deficiency of oversight also removes the opportunity for the guard to understand and better understand their responsibilities. When the guards aren’t being supervised, they begin to feel that their job isn’t important and they begin to see themselves as not as a part of the security group. When guards don’t feel like part of your group it typically leads to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Based on the structure of your contract, on-site supervisors may not be included. If your contract does not require onsite oversight, how does your security guard firm remotely supervise its guards? Outside of the normal security firm field manager spot checks, the 2 methods of remote oversight that prove most successful are: Officer Tour Tracking Systems
In case your guards must produce rounds of your property, then a method for monitoring them while on duty is indispensable. Officer Tour Tracking Systems provide a remote way of monitoring the guards while they’re on your property. These monitoring systems permit the security guard company to monitor the time and log the action of the guards while they’re making rounds to several areas on your property. Most Officer Tour Tracking Systems can create reports that enable the security guard firm to quickly get an understanding of if the guard is making rounds. The property manager also needs to be provided with an abridged version of these reports. Producers of these systems comprise Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we have discovered that using a method for guards to check in frequently with the security guard company provides a method of earning certain that each guard is safe and alert. Using guards check-in frequently with the security guard company, at least each 30 minutes, guards feel that their safety is important and that being awake and attentive is an important part of their job.
Expand Your Favorite
After hours inspections of your guards are almost always good ways of finding out exactly what is occurring with your security as you aren’t there. During these inspections, make sure that you ask your security guards questions regarding their responsibilities and duties to make sure that they understand their jobs. In reality, we suggest having your security guards audited regularly, formally (i.e. post review ) and informally (i.e. secret shopped) by a licensed security consultant as part of your continuing security program.
Businesses like Asymmetric Strategies provide a free service aimed at doing exactly that. Bear in mind, when selecting a security consultant be sure that the consultant isn’t really a security guard company. If so, your audit is guaranteed to develop issues with your existing security guard company.